Cable Scores Low in Customer Satisfaction: Report (MultiChannel News)

30 September 2008, 8:59 am

Cable's customer satisfaction score is an "abysmal" 60 on a 100 point scale, with 70% of those polled stating they're dissatisfied enough about the rates they pay to jump to a competitor, according to the second annual Telecom-Cable Industry Satisfaction Report by the Michigan-based CFI Group.... read more

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